Purpose – User-generated content (UGC), i.e. the feedback from consumers in the electronic market, including structured and unstructured types, has become increasingly important in improving online businesses. However, the ambiguity and heterogeneity, and even the conflict between the two...

Purpose: The purpose of this research is to examine the effect of information privacy concern on users' social shopping intention. Design/methodology/approach: Based on the 340 valid responses collected from a survey, structural equation modeling (SEM) was employed to examine the research...

Purpose: The purpose of this research is to draw on the elaboration likelihood model (ELM) to examine users' information adoption intention in online health communities (OHC). Design/methodology/approach: The authors collected 350 valid responses using a survey and conducted the moderated...

Purpose – The purpose of this research is to examine the critical success factors of mobile web site adoption. Design/methodology/approach – Based on the valid responses collected from a questionnaire survey, the structural equation modelling technique was employed to examine the research...

Purpose – The purpose of this paper is to identify the driving factors of web based question‐answer services (WBQAS) adoption. As an emerging knowledge acquisition method and service there are currently few studies addressing the antecedents of the service's acceptance, in particular...