Purpose: The purpose of this study is to propose a set of design recommendations for crowdsourcing platforms with a focus on user engagement. A sample of New Zealand (NZ) cultural heritage institutions (CHIs) crowdsourcing platforms were assessed, with the aim of offering insights into how they...

Purpose: While memory institutions' use of social media has proliferated, research and scholarly literature on risks, resulting from social media use, memory institutions' social media risk-aware culture and, in particular, social media risk management remains scant. This study addresses this...

Purpose: Among the current discourses around social media risk management (SMRM) is whether institutions perceive social media (SM) as more of an opportunity to be embraced and regulated, or a risk to be avoided or mitigated, how this is reflected in their policies and how institutional stance...

Purpose: The relatively under-documented “dark side” of participatory activities facilitated by memory institutions through social media is examined in this study. The purpose of this paper is to investigate the risks and perception of risks resulting from using social media for public...

Purpose This research examines the ways in which museums have utilised their Facebook platforms to communicate about climate and environmental-related challenges. The aim is to offer a snapshot of the phenomenon of museums as contributors to communicating climate-related topics and climate...

The growth and diversity of electronic journals (e‐journals) in the past five years has led many to predict the extinction of print journals and that a new paradigm is sweeping scholarship. Some others, however, believe that future electronic scholarly journals will be different from their...

Purpose – The purpose of this study is to gather some empirical, baseline information on the perceived needs of end‐users of digital cultural heritage resources. The study was funded by the National Library of New Zealand in order to take end‐user needs into consideration more fully in its...

Purpose – The purpose of this article is to investigate how public and state libraries are responding to research recommendations that the usability of a web site for children is improved by involving a wide range of stakeholders and particularly the end‐users, in its creation....

Purpose – The use of search engines has become increasingly common. While Google has an overwhelming majority of the market share, new and innovative search techniques are being developed. An example of these is the clustering interface used by a number of search engines, whereby results are...