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Control of patient flow in emergency departments, or multiclass queues with deadlines and feedback
Huang, Junfei; Carmeli, Boaz; Mandelbaum, Avishai - In: Operations research 63 (2015) 4, pp. 892-908
Persistent link: https://www.econbiz.de/10011313185
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Refined models for efficiency-driven queues with applications to delay announcements and staffing
Huang, Junfei; Mandelbaum, Avishai; Zhang, Hanqin; … - In: Operations research 65 (2017) 5, pp. 1380-1397
Persistent link: https://www.econbiz.de/10011757559
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Beyond heavy-traffic regimes : universal bounds and controls for the single-server queue
Huang, Junfei; Gurvich, Itai - In: Operations research 66 (2018) 4, pp. 1168-1188
Persistent link: https://www.econbiz.de/10011916703
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On the taylor expansion of value functions
Braverman, Anton; Gurvich, Itai; Huang, Junfei - In: Operations research 68 (2020) 2, pp. 631-654
Persistent link: https://www.econbiz.de/10012213407
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To pool or not to pool : queueing design for large-scale service systems
Cao, Ping; He, Shuangchi; Huang, Junfei; Liu, Yunan - In: Operations research 69 (2021) 6, pp. 1866-1885
Persistent link: https://www.econbiz.de/10012815740
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Technical note: asymptotically optimal control of omnichannel service systems with pick-up guarantees
Gao, Xuefeng; Huang, Junfei; Zhang, Jiheng - In: Operations research 72 (2024) 4, pp. 1739-1748
Persistent link: https://www.econbiz.de/10015045708
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Preface to the special issue on behavioral queueing science : the need for a multidisciplinary approach
Ingólfsson, Ármann; Mandelbaum, Avishai; Schultz, K. L.; … - In: Operations research 71 (2023) 3, pp. 791-797
Persistent link: https://www.econbiz.de/10014309065
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"We will be right with you" : managing customer expectations with vague promises and cheap talk
Allon, Gad; Bassamboo, Achal; Gurvich, Itai - In: Operations research 59 (2011) 6, pp. 1382-1394
Persistent link: https://www.econbiz.de/10009487168
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Call center staffing : service-level constraints and index priorities
Soh, Seung Bum; Gurvich, Itai - In: Operations research 65 (2017) 2, pp. 537-555
Persistent link: https://www.econbiz.de/10011673193
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Overflow networks : approximations and implications to call center outsourcing
Gurvich, Itai; Perry, Ohad - In: Operations research 60 (2012) 4, pp. 996-1009
Persistent link: https://www.econbiz.de/10009627408