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Need for speed : the impact of in-process delays on customer behavior in online retail
Gallino, Santiago
;
Karacaoglu, Nil
;
Moreno, Antonio
- In:
Operations research
71
(
2023
)
3
,
pp. 876-894
Persistent link: https://www.econbiz.de/10014309090
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Balancing agent retention and waiting time in service platforms
Musalem, Andrés
;
Olivares, Marcelo
;
Yung, Daniel
- In:
Operations research
71
(
2023
)
3
,
pp. 979-1003
Persistent link: https://www.econbiz.de/10014309138
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