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Scheduling Flexible Servers with Convex Delay Costs: Heavy-Traffic Optimality of the Generalized c#956-Rule
Mandelbaum, Avishai; Stolyar, Alexander L. - In: Operations research : the journal of the Operations … 52 (2004) 6, pp. 836-855
Persistent link: https://www.econbiz.de/10006417491
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Staffing Many-Server Queues with Impatient Customers: Constraint Satisfaction in Call Centers
Mandelbaum, Avishai; Zeltyn, Sergey - In: Operations research : the journal of the Operations … 57 (2009) 5, pp. 1189-1205
Persistent link: https://www.econbiz.de/10008321592
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Routing and Staffing in Large-Scale Service Systems: The Case of Homogeneous Impatient Customers and Heterogeneous Servers
Armony, Mor; Mandelbaum, Avishai - In: Operations research : the journal of the Operations … 59 (2011) 1, pp. 50-66
Persistent link: https://www.econbiz.de/10008887258