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"We Will Be Right with You": Managing Customer Expectations with Vague Promises and Cheap Talk
Allon, Gad; Bassamboo, Achal; Gurvich, Itai - In: Operations research : the journal of the Operations … 59 (2011) 6, pp. 1382-1395
Persistent link: https://www.econbiz.de/10009814299
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Overflow Networks: Approximations and Implications to Call Center Outsourcing
Gurvich, Itai; Perry, Ohad - In: Operations research : the journal of the Operations … 60 (2012) 4, pp. 996-1010
Persistent link: https://www.econbiz.de/10010016245
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Service-Level Differentiation in Many-Server Service Systems via Queue-Ratio Routing
Gurvich, Itai; Whitt, Ward - In: Operations research : the journal of the Operations … 58 (2010) 2, pp. 316-329
Persistent link: https://www.econbiz.de/10008404799