Drummond, Helga; Chell, Elizabeth - In: Personnel Review 21 (1992) 4, pp. 3-11
TQM creates a dilemma for organizations. The dilemma is that TQM implies increased employee responsibility at shopfloor level. Increased responsibility traditionally equates with increased pay. The TQM gurus however advise that monetary rewards are likely to prove counterproductive. Analyses the...