Purpose Existing research has ignored the perspectives of frontline managers (FLMs) in relation to the support they receive. This study aims to understand the extent to which and how other organisational actors support FLMs in their implementation of performance. Design/methodology/approach This...

Purpose: Paramedics' work environment is constantly changing and unpredictable. Controlling environmental risks is difficult for the HR department and requires support of external systems such as unions and policymakers. Acknowledging environmental complexity, and the interaction of external...

Purpose: The purpose of this paper is to develop a conceptual model drawing together and integrating research from employment relations (ER), human resource management (HRM) and organizational behaviour (OB) to identify how high-performance work systems (HPWS) encourage voice behaviour....

Purpose: The implementation of performance management is the responsibility of managers; more importantly, a key part of a frontline manager's role is ensuring that frontline employees are performing by meeting organisational goals. Existing research has shown a lack of focus on the role of...

Purpose: Exposure to high-trauma work has been associated with negative outcomes for individuals and organisations. Support for these employees can buffer and protect against mental health problems. Frontline managers (FLMs) are well placed to provide for employee support needs but are often...

Management texts abound on how to develop effective techniques to manage absence, but what actually happens in practice? Aims to shed light on how organisations try to cope with the “problem”. Examines the practices of seven companies from three sectors (financial services, retail, and...

Uses a longitudinal case study approach to analyse changes in industrial relations in a chemical company over the last decade. The authors argue that the concept of “waves” can be used to help understand developments during this period. The first wave related to the crisis of the early 1980s...

Presents and discusses findings from a major study of changing employment practices in UK banking. Uses case studies to explore different patterns of reaction to a fast and radically changing business environment. Addresses important questions including the nature of the changes to human...

In recent years, the term empowerment has become part of everyday management language. It has also been associated with popular management movements of the times such as human resource management (HRM) and total quality management (TQM). Empowerment is regarded as providing a solution to the...

Purpose The purpose of this paper is to develop understanding of the “HRM process” as defined by Bowen and Ostroff (2004). The authors clarify the construct of “HRM philosophy” and suggest it is communicated to employees through “HRM messages”. Interrelationships between these...