Street-level bureaucrats implementing public policies have a certain degree of autonomy - or discretion - in their work. Following Lipsky, discretion has received wide attention in the policy implementation literature. However, scholars have not developed theoretical frameworks regarding the...

<title>Abstract</title> Nowadays, public policies often focus on economic values, such as efficiency and financial transparency. Public professionals often resist implementing such policies. We analyse this using the concept of ‘role conflicts’. We use a novel approach by conceptualizing and measuring role...

<title>Abstract</title> Today, many public professionals feel estranged from the policy programmes they implement; that is, they experience ‘policy alienation’. This is of concern as, for satisfactory implementation, some identification with the policy is required. We conceptualize policy alienation based...

<title>Abstract</title> This article examines the diffusion and adoption process of an electronic service delivery innovation, which can be seen as an example of e-policing -- called SMS-alert -- among Dutch police forces. It is not only important to pay attention to the question <italic>how</italic> an innovation has...

<title>Abstract</title> Given the political nature of back-office integration, should cross-organizational back-office integration be seen as a command and control challenge or a process management challenge? Comparative case study research has primarily shown that integration is the outcome of a process in...

<title>Abstract</title> New social network technology (Web 2.0) provides individuals and small groups with powerful resources for rapid political mobilization. This can create strategic surprises to policy-makers. Two cases of Web 2.0 driven micro-mobilization processes are considered. In both cases, new...