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~isPartOf:"Quality and reliability engineering international"
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Quality and reliability engineering international
Departmental Working Papers / Dipartimento di Economia, Management e Metodi Quantitativi (DEMM), Università degli Studi di Milano
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Modern analysis of customer surveys : with applications using R
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Customer Satisfaction in the Airline Industry: the Case of British Airways
Nicolini, Giovanna
;
Salini, Silvia
- In:
Quality and reliability engineering international
22
(
2006
)
5
,
pp. 581-590
Persistent link: https://www.econbiz.de/10007274416
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