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Dienstleistungsqualität
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Hospitality industry
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Beziehungsmarketing
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Business services
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Cognition
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Consumer behaviour
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Verma, Rohit
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Pan, Fengjie
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Research handbook on services management
Journal of Service Management
20
Production and operations management : an international journal of the Production and Operations Management Society
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Journal of service management
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Journal of operations management : publ. quarterly by the American Production & Inventory Control Society, Inc
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Production and Operations Management
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Journal of operations management
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Decision line
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
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Production and operations management : the flagship research journal of the Production and Operations Management Society
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International journal of production economics
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Journal of service research : JSR
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MIT sloan management review
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Boston U. School of Management Research Paper
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Boston University Questrom School of Business Research Paper
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European journal of operational research : EJOR
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International Journal of Operations & Production Management
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International journal of service industry management : IJSIM
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Journal of business venturing
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Journal of revenue and pricing management
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Manufacturing & service operations management : M & SOM
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Operations research, Management science : OR MS ; the international literature digest
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Research in engineering design : theory, applications, and concurrent engineering
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The journal of product innovation management : an internat. publication of the Product Development & Management Association
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Agglomeration and firm performance
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Boston University School of Managment Working Paper
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Business Process Management Journal
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California management review : CMR
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Cornell hospitality quarterly : CQ
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Corporate strategies & innovations in the emerging global economy
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Decision sciences : DS
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Entrepreneurship theory and practice : ET&P
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European Journal of Operational Research
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European Planning Studies
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Frontiers of entrepreneurship research 2012 : proceedings of the thirty-second annual Entrepreneurship Research Conference
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Handbook of logistics and supply-chain management
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Handbook of new product development management
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IEEE transactions on engineering management : EM
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Service innovation process in creative-intensive business services organizations
Pan, Fengjie
;
Verma, Rohit
- In:
Research handbook on services management
,
(pp. 71-87)
.
2022
Persistent link: https://www.econbiz.de/10014450981
Saved in:
2
Text analytics of service customer reviews and feedback : understanding customers' emotions and cognition in the hospitality industry
Zhang, Jie
;
Han, Spring H.
;
Verma, Rohit
- In:
Research handbook on services management
,
(pp. 275-294)
.
2022
Persistent link: https://www.econbiz.de/10014452656
Saved in:
3
Rise of humanoid robots in hospitality services
Zhong, Lina
;
Verma, Rohit
- In:
Research handbook on services management
,
(pp. 331-345)
.
2022
Persistent link: https://www.econbiz.de/10014452660
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