Stebbins, Michael W.; Valenzuela, Judy L.; Coget, … - In: Research in organizational change and development : Vol. 17, (pp. 37-75). 2009
Since 1973, the pharmacy operations division of the Kaiser Permanente Medical Care Program (KPMCP) has used long-term action research programs as the principal method for orchestrating change. This chapter covers the evolution of action research theory within large, complex organizations, with...
