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E-service failure and recovery strategy in times of crisis : effect on peer attitudes, expectation and future intention
Foroudi, Pantea
;
Tabaghdehi, S. Asieh Hosseini
;
Cillo, …
- In:
Review of managerial science : RMS
19
(
2025
)
2
,
pp. 537-571
Persistent link: https://www.econbiz.de/10015194561
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