In this paper we explore the opportunities for exploiting mobile technology in business processes. The paper addresses this research question by exploring the issues both conceptually and empirically. Our main aim in this paper is to develop an opportunity discovery framework to assess to what...

Identifying and assessing the benefits of mobile technology in a business context is often problematic. In this paper we start from the position that the benefits of mobile technology are hard to quantify in isolation, and that the unit of analysis to identify value should be the business...