Summary This paper analyses a strategic change implementation at call centre operations of an insurance company in Australia. The empirical findings illustrate how the macro-discourse of the culture change programme was in dialogue with alternative local discourses that organizational members...

Literary approaches problematize the practice of knowing in relation to managing. Drawing on Kafka, Lyotard, Rorty and others, our overarching objective here is to widen and deepen linguistic approaches to management and organization studies. We elaborate the concept of the polyphonic...