Saviano, Marialuisa; Bassano, Clara; Calabrese, Mario - In: Service Science 2 (2010) 1-2, pp. 41-61
The main purpose of this paper is to highlight the new opportunities that the <i>Viable Systems Approach (VSA)</i> can provide for observing complex service systems and explaining social phenomena through general schemes of interpretation. At the same time, it explores methodological links with the...</i>
