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The role of customers in the gig economy : how perceptions of working conditions and service quality influence the use and recommendation of food delivery services
Belanche, Daniel; Casaló, Luis V.; Flavián Blanco, Carlos - In: Service business 15 (2021) 1, pp. 45-75
Persistent link: https://www.econbiz.de/10012489178
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Key concepts in artificial intelligence and technologies 4.0 in services
Belk, Russell W.; Belanche, Daniel; Flavián Blanco, Carlos - In: Service business 17 (2023) 1, pp. 1-9
Persistent link: https://www.econbiz.de/10014282848
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Special Issue: Implementing Industry 4.0 Technologies in Services: (Opportunities and Reinventions in Service Business)
Flavián Blanco, Carlos (ed.); Belk, Russell W. (ed.);  … - 2023
Persistent link: https://www.econbiz.de/10014283027