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Measuring service experience : a utility-based heuristic model
Chang, Wei-Lun; Huang, Ling-Yao - In: Service business 10 (2016) 1, pp. 1-30
Persistent link: https://www.econbiz.de/10011722126
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The evaluation factors of adopting SoLoMo services : the hybrid fuzzy MCDM approach
Yang, Heng-Li; Lin, Shiang-Lin - In: Service business 11 (2017) 3, pp. 601-629
Persistent link: https://www.econbiz.de/10011736234
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The privacy victim experience of SoLoMo services : impact on trust, service quality, and privacy concerns
Yang, Heng-Li; Lin, Ren-Xiang - In: Service business 15 (2021) 4, pp. 725-755
Persistent link: https://www.econbiz.de/10012794121