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How CSR serves as a preventive mechanism for coping with dysfunctional customer behavior
Kim, Jiyoung
;
Lacey, Russell
;
Kim, Hae Ryong
;
Suh, Jaebeom
- In:
Service business
13
(
2019
)
4
,
pp. 671-694
Persistent link: https://www.econbiz.de/10012124396
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