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How luxury restaurants build brand love through idiosyncratic service experiences : a double-moderated mediation model
Chang, Kuo-Chien; Cheng, Yi-Sung; Wang, Yao-Chin - In: Service business 18 (2024) 3/4, pp. 555-582
Persistent link: https://www.econbiz.de/10015178582
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The effects of emotional intelligence on service recovery and organizational loyalty : a case of flight attendants of South Korean airlines
Lee, Jung-hyun; Kim, Min-su; Jeon, Aeeun - In: Service business 7 (2013) 4, pp. 665-686
Persistent link: https://www.econbiz.de/10010201131
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The relationship between informational justice, recovery satisfaction, and loyalty : the moderating role of failure attributions
Davoud Nikbin; Ishak Ismail; Malliga Marimuthu - In: Service business 7 (2013) 3, pp. 419-435
Persistent link: https://www.econbiz.de/10009776971
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The cost (and the value) of customer attire : linking high- and low-end dress styles to service quality and prices offered by service employees
Vilnai-Yavetz, Iris; Gilboa, Shaked - In: Service business 8 (2014) 2, pp. 355-373
Persistent link: https://www.econbiz.de/10010351398
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Using customer contact centres as relationship marketing instruments
Aa, Zanna van der; Bloemer, Johanna M.; Henseler, Jörg - In: Service business 9 (2015) 2, pp. 185-208
Persistent link: https://www.econbiz.de/10011296073
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The adoption of quality management practices and their impact on business performance in small service companies : the case of Spanish travel agencies
Alonso-Almeida, María Mar del; Bagur-Femenías, Llorenç; … - In: Service business 9 (2015) 1, pp. 57-75
Persistent link: https://www.econbiz.de/10011296096
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Does the nature of the relationship really matter? : an analysis of the roles of loyalty and involvement in service recovery processes
Cambra-Fierro, Jesus; Melero-Polo, Iguácel; Sese, Javier - In: Service business 9 (2015) 2, pp. 297-320
Persistent link: https://www.econbiz.de/10011384271
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Market segmentation variables as moderators in the prediction of business tourist retention
Swart, Magdalena Petronella; Roodt, Gerhard - In: Service business 9 (2015) 3, pp. 491-513
Persistent link: https://www.econbiz.de/10011386430
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The role of other customers during self-service technology failure
Yi, Youjae; Kim, Seo Young - In: Service business 11 (2017) 4, pp. 695-715
Persistent link: https://www.econbiz.de/10011914936
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Perceived justice and post-recovery satisfaction in banking service failures : do commitment types matter?
Tektaş, Öznur Özkan - In: Service business 11 (2017) 4, pp. 851-870
Persistent link: https://www.econbiz.de/10011915015