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Development of a scale to measure the quality of mobile location-based services
Heo, Jun-Yeon; Kim, Kwang-jae - In: Service business 11 (2017) 1, pp. 141-159
Persistent link: https://www.econbiz.de/10011722680
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Mobile application service networks : Apple’s App Store
Kim, Jieun; Park, Yongtae; Kim, Chulhyun; Lee, Hakyeon - In: Service business 8 (2014) 1, pp. 1-27
Persistent link: https://www.econbiz.de/10010239448
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Value network analysis for complex service systems : a case study on Taiwan’s mobile application services
Wang, Juite; Lai, Jung-Yu; Hsiao, Li-Chun - In: Service business 9 (2015) 3, pp. 381-407
Persistent link: https://www.econbiz.de/10011386392
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Understanding shopping routes of offline purchasers : selection of search-channels (online vs. offline) and search-platforms (mobile vs. PC) based on product types
Kim, Eunhye; Libaque-Saenz, Christian Fernando; Park, … - In: Service business 13 (2019) 2, pp. 305-338
Persistent link: https://www.econbiz.de/10012124323
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Company websites and mobile apps versus social media : which service experience creates more customer value for online travel agencies?
Chen, Ja-Shen; Kamalanon, Piyanoot; Janupiboon, Thanyamai P. - In: Service business 16 (2022) 4, pp. 1081-1110
Persistent link: https://www.econbiz.de/10013459534
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The multichannel customer’s service experience : building satisfaction and trust
Fernández-Sabiote, Estela; Román, Sergio - In: Service business 10 (2016) 2, pp. 423-445
Persistent link: https://www.econbiz.de/10011722327
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Investigation of the relationship between service values and loyalty behaviors under high commitment
Hur, Won-moo; Hyun Kyung Kim; Kim, Hanna - In: Service business 7 (2013) 1, pp. 103-119
Persistent link: https://www.econbiz.de/10009728543
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Does the nature of the relationship really matter? : an analysis of the roles of loyalty and involvement in service recovery processes
Cambra-Fierro, Jesus; Melero-Polo, Iguácel; Sese, Javier - In: Service business 9 (2015) 2, pp. 297-320
Persistent link: https://www.econbiz.de/10011384271
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A consumer value analysis of mobile internet protocol television based on a means-end chain theory
Kang, Hyunsoo; Kang, Mincheol; Yoon, Sora; Kim, Dongju - In: Service business 8 (2014) 4, pp. 587-613
Persistent link: https://www.econbiz.de/10010469725
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Key success factors for mobile app platform activation
Lee, Sang M.; Kim, Na Rang; Hong, Soon Goo - In: Service business 11 (2017) 1, pp. 207-227
Persistent link: https://www.econbiz.de/10011722731