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Analysis of hospital managemen...
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Gesundheitsversorgung
8
Health care
8
Gesundheitswesen
7
Health care system
7
Dienstleistungsqualität
6
Service quality
6
Qualitätsmanagement
5
Quality management
4
Beziehungsmarketing
3
Dienstleistungssektor
3
Hospital
3
Krankenhaus
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Relationship marketing
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Service industry
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Corporate culture
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Customer satisfaction
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Digitalisierung
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Digitization
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Healthcare service
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Kundenzufriedenheit
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Preisverleihung
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Technischer Fortschritt
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Technological change
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Unternehmenskultur
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3Ts (task e-tangible treatment)
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A multi-group analysis
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A smart governance-based public service innovation model (SG-PSIM)
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AHP-Verfahren
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Accommodation service
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Air transport
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Airline
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Lee, Donhee
16
Lee, Sang M.
4
Hong, Kwan Soo
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Hong, Soon Goo
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Lee, Dong Hyun
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Chin, HeeSoo
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Choi, Kanghwa
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Jeong, EuiBeom
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Kim, Nam Young
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Service business
Global Business & Finance Review (GBFR)
7
Global business and finance review
6
Service business : an international journal
6
International Journal of Quality Innovation
5
International journal of quality innovation
5
Industrial management & data systems
4
International journal of information technology and management : IJITM
4
The service industries journal
4
Industrial Management & Data Systems
3
Technological forecasting & social change : an international journal
3
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
2
The Service Industries Journal
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Businesses
1
International Journal of Operations & Production Management
1
International Journal of Production Economics
1
International journal of production economics
1
International journal of productivity and quality management : IJPQM
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Service Business
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ECONIS (ZBW)
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1
Implementation of quality programs in health care organizations
Lee, Donhee
- In:
Service business
6
(
2012
)
3
,
pp. 387-404
Persistent link: https://www.econbiz.de/10009613972
Saved in:
2
HEALTHQUAL : a multi-item scale for assessing healthcare service quality
Lee, Donhee
- In:
Service business
11
(
2017
)
3
,
pp. 491-516
Persistent link: https://www.econbiz.de/10011732398
Saved in:
3
Impact of organizational culture and capabilities on employee commitment to ethical behavior in the healthcare sector
Lee, Donhee
- In:
Service business
14
(
2020
)
1
,
pp. 47-74
Persistent link: https://www.econbiz.de/10012172757
Saved in:
4
Effects of key value co-creation elements in the healthcare system : focusing on technology applications
Lee, Donhee
- In:
Service business
13
(
2019
)
2
,
pp. 389-417
Persistent link: https://www.econbiz.de/10012124335
Saved in:
5
Metaverse applications in healthcare : opportunities and challenges
Jeong, EuiBeom
;
Lee, Donhee
- In:
Service business
19
(
2025
)
1
,
pp. 1-38
Persistent link: https://www.econbiz.de/10015178590
Saved in:
6
A comparative study of quality awards : evolving criteria and research
Lee, Donhee
;
Lee, Dong Hyun
- In:
Service business
7
(
2013
)
3
,
pp. 347-362
Persistent link: https://www.econbiz.de/10009776980
Saved in:
7
Service quality and productivity in the U.S. airline industry : a service quality-adjusted DEA model
Choi, Kanghwa
;
Lee, Donhee
;
Olson, David L.
- In:
Service business
9
(
2015
)
1
,
pp. 137-160
Persistent link: https://www.econbiz.de/10011296083
Saved in:
8
Impact of operational innovations on customer loyalty in the healthcare sector
Hong, Kwan Soo
;
Lee, Donhee
- In:
Service business
12
(
2018
)
3
,
pp. 575-600
Persistent link: https://www.econbiz.de/10011915159
Saved in:
9
Effects of hospital leadership, organizational systems, and ESWOS on medical error reduction
Lee, Donhee
;
Hong, Kwan Soo
;
Kim, Nam Young
- In:
Service business
10
(
2016
)
1
,
pp. 159-177
Persistent link: https://www.econbiz.de/10011722216
Saved in:
10
"Untact" : a new customer service strategy in the digital age
Lee, Sang M.
;
Lee, Donhee
- In:
Service business
14
(
2020
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10012172751
Saved in:
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