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Frontline service employees’ customer-related social stressors, emotional exhaustion, and service recovery performance : customer orientation as a moderator
Kim, Taegoo; Paek, Soyon; Choi, Chang Hwan; Lee, Gyehee - In: Service business 6 (2012) 4, pp. 503-526
Persistent link: https://www.econbiz.de/10009663617
Cover Image
Frontline service employees’ customer-related social stressors, emotional exhaustion, and service recovery performance : customer orientation as a moderator
Kim, Taegoo Terry; Paek, Soyon; Choi, Chang Hwan; Lee, … - In: Service business 6 (2012) 4, pp. 503-526
Persistent link: https://www.econbiz.de/10010048128