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Are you being served?
Macintyre, Mairi; Parry, Glenn; Angelis, Jannis - In: Service design and delivery, (pp. 167-169). 2011
Persistent link: https://www.econbiz.de/10009011799
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A multi-organisational approach to service delivery
Purchase, Valerie; Mills, John; Parry, Glenn - In: Service design and delivery, (pp. 119-134). 2011
Persistent link: https://www.econbiz.de/10009011808
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Complex deployed responsive service
Parry, Glenn; McLening, Marc; Caldwell, Nigel; Thompson, Rob - In: Service design and delivery, (pp. 95-117). 2011
Persistent link: https://www.econbiz.de/10009011812
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Goods, products and services
Parry, Glenn; Newnes, Linda; Huang, Xiaoxi - In: Service design and delivery, (pp. 19-29). 2011
Persistent link: https://www.econbiz.de/10009011829
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Understanding services and the customer response
Dhaliwal, Jagdeesh S.; Macintyre, Mairi; Parry, Glenn - In: Service design and delivery, (pp. 1-18). 2011
Persistent link: https://www.econbiz.de/10009011831