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~isPartOf:"Service innovation : novel ways of creating value in actor systems"
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Betriebswirtschaftliche Forschung
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Dienstleistungsinnovation
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Service innovation : novel ways of creating value in actor systems
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
46
Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation
40
Handbuch Kundenbindungsmanagement : Strategien und Instrumente für ein erfolgreiches CRM
36
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
30
Grundlagen des CRM : Strategie, Geschäftsprozesse und IT-Unterstützung
27
Effektives Customer Relationship Management : Instrumente, Einführungskonzepte, Organisation
24
Customer Relationship Management : the ultimate guide to efficient use of CRM
21
Customer Relationship Management : neue CRM-Best-Practice-Fallstudien und -Konzepte zu Prozessen, Organisation, Mitarbeiterführung und Technologie
19
Customer-centric marketing strategies : tools for building organizational performance
19
Kundenbeziehungen im Dienstleistungsbereich
18
Kundenorientierung im Touristikmanagement
18
Management von Kundenbeziehungen : Perspektiven - Analysen - Strategien - Instrumente : Manfred Bruhn zum 60. Geburtstag
18
Handbook of research on customer engagement
17
Kundenorientierte Unternehmensführung : Kundenorientierung - Kundenzufriedenheit - Kundenbindung
17
Virtual environments for corporate education : employee learning and solutions
17
Handbook of research on customer equity in marketing
16
Handbook of research on new product development
16
Human factors and ergonomics in consumer product design : methods and techniques
16
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
16
Virtual worlds and e-commerce : technologies and applications for building customer relationships
16
Electronic Services
15
Kundenabwanderung : Früherkennung, Prävention, Kundenrückgewinnung ; mit erfolgreichen Praxisbeispielen aus verschiedenen Branchen
15
Synthetic worlds : emerging technologies in education and economics
15
Customer engagement : contemporary issues and challenges
14
How to succeed in the digital age : strategies from 17 top managers
14
Managerial challenges and social impacts of virtual and augmented reality
14
The PDMA handbook of new product development
14
Commercial transactions in the virtual world : issues and opportunities
13
Erfolgsfaktor Emotionalisierung : wie Unternehmen die Herzen der Kunden gewinnen
13
Erfolgsfaktor Kundenorientierung : aktuelle Ansätze in der Vermögensberatung aus Sicht unterschiedlicher Marktteilnehmer
13
Interaktionen im Dienstleistungsbereich
13
Product research : the art and science behind successful product launches
13
Relationship marketing : gaining competitive advantage through customer satisfaction and customer retention
13
Customer Management : Vertriebs- und Servicekonzepte der Zukunft
12
Marketing für Innovationen : wie innovative Unternehmen die Bedürfnisse ihrer Kunden erfüllen
12
Consumer-brand relationships : theory and practice
11
Handbook of relationship marketing
11
Handbuch Kundenbindungsmanagement
11
Insights, innovation, and analytics for optimal customer engagement
11
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ECONIS (ZBW)
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1
Twenty years of service innovation research
Miles, Ian D.
- In:
Service innovation : novel ways of creating value in …
,
(pp. 3-34)
.
2016
Persistent link: https://www.econbiz.de/10011497310
Saved in:
2
Zooming out and zooming in : service ecosystems as venues for collaborative innovation
Wieland, Heiko
;
Vargo, Stephen L.
;
Akaka, Melissa Archpru
- In:
Service innovation : novel ways of creating value in …
,
(pp. 35-50)
.
2016
Persistent link: https://www.econbiz.de/10011497319
Saved in:
3
Service ecosystems innovation in systemic perspective : transitions and coevolutions
Kijima, Kyoichi
;
Toivonen, Marja
;
Ruutu, Sampsa
- In:
Service innovation : novel ways of creating value in …
,
(pp. 51-67)
.
2016
Persistent link: https://www.econbiz.de/10011497320
Saved in:
4
Social innovation and its relationships with service and system innovations
Rubalcaba-Bermejo, Luis
- In:
Service innovation : novel ways of creating value in …
,
(pp. 69-93)
.
2016
Persistent link: https://www.econbiz.de/10011497323
Saved in:
5
Developing service-based business models : which innovation capability for which innovation dimension?
Janssen, Matthijs J.
;
Hertog, Pim den
- In:
Service innovation : novel ways of creating value in …
,
(pp. 97-128)
.
2016
Persistent link: https://www.econbiz.de/10011497324
Saved in:
6
Innovating in practices
Russo Spena, Tiziana
;
Mele, Cristina
- In:
Service innovation : novel ways of creating value in …
,
(pp. 129-148)
.
2016
Persistent link: https://www.econbiz.de/10011497325
Saved in:
7
Innovating services through experiences : an investigation of servicescape's pivotal role
Carù, Antonella
;
Colm, Laura
;
Cova, Bernard
- In:
Service innovation : novel ways of creating value in …
,
(pp. 149-170)
.
2016
Persistent link: https://www.econbiz.de/10011497326
Saved in:
8
Struggling at the front line : ICT and service innovation
Gliem, Silvia
;
Hipp, Christiane
- In:
Service innovation : novel ways of creating value in …
,
(pp. 171-184)
.
2016
Persistent link: https://www.econbiz.de/10011497328
Saved in:
9
Service innovation for sustainability : paths for greening through service innovation
Djellal, Faridah
;
Gallouj, Fai͏̈z
- In:
Service innovation : novel ways of creating value in …
,
(pp. 187-215)
.
2016
Persistent link: https://www.econbiz.de/10011497329
Saved in:
10
Innovation in public service systems
Fuglsang, Lars
;
Sundbo, Jon
- In:
Service innovation : novel ways of creating value in …
,
(pp. 217-234)
.
2016
Persistent link: https://www.econbiz.de/10011497330
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