Purpose: Literature on corporate social responsibility (CSR) posits that organisational motives underlying corporate social initiatives play a key role in stakeholder responses to these activities. However, individuals do not always make attributions. This study aims to examine when CSR...

Purpose Once established, a strong reputation is not indestructible. To protect this intangible asset, the process of reputation damage needs to be explained. Drawing on the irresponsibility and crisis communication literature, this study seeks to better understand this process. Specifically,...

Purpose This study aims to outline the role of causal attributions in consumer responses to irresponsible corporate behaviour. Specifically, this paper presents a moderated mediation model that explains how four types of perceived motives behind an irresponsible action shape corporate blame and...