This paper studies client trust in professionals, theoretically and empirically. The theoretical elaboration, founded on general sociological theories of trust, aims to distinguish different dimensions of trust – personal, impersonal, and process trust – and to explicate the...

This paper aims to describe and understand the accounts given in applications for debt relief/adjustment in relation to the 'question situation' that overindebted person stand before in their encounters with Swedish authorities. The analysis is based on the sociology of accounts and is made...