Quality management has become a prominent issue in management practice. In general the management literature presents management knowledge, such as quality management techniques and practices, as a technical tool and as a vehicle for improving the efficiency of organizations. The implicit...

The study deals with the question of why Benchmarking is experiencing such an overwhelming upswing. One possible explanation is presented, wherein Benchmarking is seen as a continuation and a further development of classic management theory. An analysis of the similarities and differences...

According to Neo-Instituionalists the formal structure of organizations is often less a means of coordinating and controlling the relationship between organization and environment, and of coordinating and controlling work-activities. Rather the elements of the formal structure are manifestations...

Recently, management literature frequently mentions the ''organization by trust'' - supervision in organizations is to be replaced by trust. In light of the more negative view of human behavior that has so far dominated classic management theory, this talk of an ''organization by trust'' appears...