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Smart Services Summit : Smart Services Supporting the New Normal

West, Shaun (ed.); Meierhofer, Jürg (ed.); … - Smart Services Summit <4., 2021, Zürich> - 2022

-panies to an energy service provider of smart value-added services -- Smart circular economy value drivers: The role of the …-Real-Time Decision Support Services -- Virtual Reality Extension for Digital Twins of Machine Tools -- Value creation with digital twins … smart services: A Buyer-view of the relation between Value of data and Performance orientation -- Can Market Segmentation …

Persistent link: https://www.econbiz.de/10013188404

Capabilities for Data-Driven Service Innovation

Schymanietz, Martin - 2020 - 1st ed. 2020.

From the resource-based view to dynamic capabilities -- Dynamic capabilities for service innovation -- Introducing data-driven service innovation -- Identifying actors and challenges -- Exploring actor roles and capabilities -- Towards a dynamic capability framework for data-driven service...

Persistent link: https://www.econbiz.de/10012399759

The Future of Service Post-COVID-19 Pandemic, Volume 1 : Rapid Adoption of Digital Service Technology

Lee, Jungwoo (ed.); Han, Hyunjeong (ed.) - 2021

-19 -- Asian University Leader Perspectives -- Transformative Value Co-creation in Healthcare Services in the COVID-19 Era. … services, service work and workers, and service experiences during and after the COVID-19 pandemic in 2020, particularly …

Persistent link: https://www.econbiz.de/10012440047

Serviceroboter : Digitalisierung von Dienstleistungen aus Kunden-, Mitarbeiter- und Managementperspektive

Afflerbach, Thomas - 2021

Einleitung -- Digitalisierung der Dienstleistungserbringung -- Serviceroboter zur Digitalisierung von Dienstleistungen -- Implikationen von Servicerobotern: Chancen, Herausforderungen und Handlungsempfehlungen -- Zusammenfassung und Ausblick.

Persistent link: https://www.econbiz.de/10012650536

The Palgrave Handbook of Service Management

Edvardsson, Bo (ed.); Tronvoll, Bård (ed.) - 2022

Part 1: Perspectives on Service Management -- Chapter 1: Overview of the Book -- Chapter 2: Framing and Defining Service Management -- Chapter 3: Service Management: Evolution, Current Challenges, and Opportunities -- Chapter 4: Service Management – Scope, Challenges, and Future Developments...

Persistent link: https://www.econbiz.de/10013203497

The New Professional Service Firm : How Consultants, Accountants, and Lawyers Need to Reinvent Themselves

Van der Mandele, L. Martin; Volberda, Henk W.; … - 2022

The authors of this book alert that professional services like law, accountancy, and consultancy firms are set to face …, the relentless pressure from clients to receive more services at lower cost continues. Medium-sized professional firms as …

Persistent link: https://www.econbiz.de/10013418857

Innovation in Community-Based Private Practices Through eHealth : A Business Management Perspective

Cobelli, Nicola - 2020 - 1st ed. 2020.

Chapter 1 Innovation Management, Healthcare Challenges and eHealth -- Chapter 2 Innovation in Community-Based Private Practices through eHealth: A Business Management Perspective -- Chapter 3 Telemedicine as an eHealth Tool for Empowering Community-based Private Health Professionals in the...

Persistent link: https://www.econbiz.de/10012399513

Zukunft der Gesundheitsversorgung : Vorschläge und Konzepte aus Perspektive der stationären Leistungserbringer

Simon, Benedikt (ed.); Krämer, Nicolas (ed.) - 2021

1 Einleitung -- 2 Disruption oder ein „Weiter so“? – Wo stehen wir in 2030? -- 3 Patienten in den Mittelpunkt stellen und Potenziale nutzen -- 4 Kundenorientiert, digital und agil! Gesundheitsversorgung 2030 -- 5 Integrierte Versorgungsmodelle neu gedacht -- 6 Wertschöpfung mittels...

Persistent link: https://www.econbiz.de/10012585267

Digitale Transformation von Dienstleistungen im Gesundheitswesen VII : Impulse für die Pharmaindustrie

Pfannstiel, Mario A. (ed.); Da-Cruz, Patrick (ed.); … - 2020

Gesundheitswesen – insbesondere innovative Dienstleistungen und Services und Mitglied im Institut für Vernetzte Gesundheit an der …

Persistent link: https://www.econbiz.de/10012402836

Digitalization in Healthcare : Implementing Innovation and Artificial Intelligence

Glauner, Patrick (ed.); Plugmann, Philipp (ed.); … - 2021 - 1st ed. 2021.

Artificial Intelligence in Healthcare: Foundations, Opportunities and Challenges -- Artificial Intelligence in Healthcare: Foundations, Opportunities and Challenges -- Opening the Door for Digital Transformation in Hospitals – IT Expert’s Point of View -- Digitalization from the Patients’...

Persistent link: https://www.econbiz.de/10012496258