Introduction -- Technology in Service Management -- Theoretical Foundations -- Study A: The Impact of Technology on Frontline Employees’ Process Deviance -- Study B: A 360-degree View of Technology Deployment -- Study C: A Dyadic Study on Employees’ Technostress and Customer Responses --...

1 Introduction -- 2 Conceptual Background -- 3 Method -- 4 Study 1: A Service Robot Acceptance Model: Customer Acceptance of Humanoid Robots During Service Encounters -- 5 Study 2: A Cross-Country Comparison of Attitudes toward Humanoid Service Robots -- 6 Study 3: Beyond the Call of Duty: The...

Die persönliche Beratung ist für Sparkassen Kern ihres Geschäftsmodells. Die kundenzentrierte Kommunikation hat dabei einen positiven Einfluss auf das Vertrauen und die Zufriedenheit der Kunden und führt nachweislich zu höherer Loyalität. Anhand einer quantitativ-empirischen Studie...

Chapter 1: When will formality become the norm? -- Chapter 2: Self-employment and Human Capital -- Chapter 3: Informal and Formal Employment in a Liberalizing Economy -- Chapter 4: Migrants and Informal Casual Labour Markets -- Chapter 5: Wage Disparity and Human Capital Accumulation -- Chapter...

Motivation -- Relevance -- Overall research design -- Structure of the dissertation -- Goal and structure -- Service-dominant logic as a research lens -- Service systems as a unit of analysis -- Frontstage service technology adoption -- Conclusion and summary -- Goal and structure -- Towards a...

1. The Digitalisation in Mobility Service Industry -- 2. Mobility and Demand in the current Literature discussion -- 3. Digital Mobility Business Concepts -- 4. Methodology of the Survey Based Expert Analyses -- 5. Empirical Findings from the Survey Based Expert Analyses -- 6. Scenario and Model...

Digital servitization barriers of medical technology firms: an exploratory study -- Drone-basedWarehouse Inventory Management with IoT for Perishables -- Capability of Service Innovation – What SMEs can learn from Start-ups -- Application Possibilities of Artificial Intelligence in a Renewable...

Chapter 1 : Introduction -- Chapter 2: Neoliberalism and After: The Indian Experience -- Chapter 3:Post-Reform Development in Indian States: Some Issues on Regional Inequality -- Chapter 4: Agriculture in the Perspective of Economic Liberalisation in India -- Chapter 5: Agriculture and State...

1. Development of China's Service Industry: Review and Prospect -- 2. Development of Service Industry: Problems and Concerns -- 3. "The 13th Five-Year Plan" : Choices for the Future -- 4. Service Agglomeration: Characteristics, Mechanism and International Experience -- 5. Construction of Service...

1. Innovation from a Networked, Ecosystems Perspective -- 2. Plasticity: Toward a Better Understanding of Innovation -- 3. The Micro and the Individual Innovator -- 4. Innovation and Diffusion at the Meso Level -- 5. Macro: Innovation as Renovated Connections -- 6. The Importance of Being Human.