study -- Chapter 12: How contemporary scholarship addresses service management practices -- Chapter 13: Contract Innovation …: Transformative Service Research: Where We Are and Moving Forward at the Collective Level -- Part 4: Service Design and Innovation …: Service Design - Innovation for Complex Systems -- Chapter 26: The multiple identities of service design in organizations and …

From the resource-based view to dynamic capabilities -- Dynamic capabilities for service innovation -- Introducing data …-driven service innovation -- Identifying actors and challenges -- Exploring actor roles and capabilities -- Towards a dynamic … capability framework for data-driven service innovation. . …

Exploring the theoretical concept of collaborative dynamic capabilities, this book illustrates how service innovation … businesses, the author provides detailed case studies and answers topical questions about generating service innovation across … different industries. Making a new and thought-provoking contribution to research on innovation and technology management, this …

cases with illustrative practical examples of how digitization or innovation projects can be successfully implemented. It …

-basierter Augmented Reality Anwendungen -- Augmented Reality für das Wundmanagement: Hands-Free Service Innovation mittels Datenbrillen …

business model innovation, customer involvement and perceptions, and service experience. …

health systems can embrace this concept, in particular with digitization, service innovation and value co-creation. Focusing … a patient-centric model. It explores the role of digitization and innovation in solving existing challenges in the … impact of innovation and technology application in several contexts, such as healthcare, tourism and transport. Her expertise …