The authors of this book alert that professional services like law, accountancy, and consultancy firms are set to face …, the relentless pressure from clients to receive more services at lower cost continues. Medium-sized professional firms as …

study -- Chapter 12: How contemporary scholarship addresses service management practices -- Chapter 13: Contract Innovation …: Transformative Service Research: Where We Are and Moving Forward at the Collective Level -- Part 4: Service Design and Innovation …: Service Design - Innovation for Complex Systems -- Chapter 26: The multiple identities of service design in organizations and …

From the resource-based view to dynamic capabilities -- Dynamic capabilities for service innovation -- Introducing data …-driven service innovation -- Identifying actors and challenges -- Exploring actor roles and capabilities -- Towards a dynamic … capability framework for data-driven service innovation. . …

Management with IoT for Perishables -- Capability of Service Innovation – What SMEs can learn from Start-ups -- Application …-panies to an energy service provider of smart value-added services -- Smart circular economy value drivers: The role of the …-Real-Time Decision Support Services -- Virtual Reality Extension for Digital Twins of Machine Tools -- Value creation with digital twins …

Dienstleistungsprozesse -- Digitale Reifegradmodelle für Dienstleistungsprozesse -- Einfluss der Untrennbarkeit einer Dienstleistung von den …-basierter Augmented Reality Anwendungen -- Augmented Reality für das Wundmanagement: Hands-Free Service Innovation mittels Datenbrillen …

-19 -- Asian University Leader Perspectives -- Transformative Value Co-creation in Healthcare Services in the COVID-19 Era. … services, service work and workers, and service experiences during and after the COVID-19 pandemic in 2020, particularly …

Smart Services aus der Kundenperspektive -- Smart Services aus der Mitarbeiterperspektive -- Smart Services aus der … Rechtsperspektive -- Branchenspezifische Besonderheiten von Smart Services. … Smart Services auseinander. Smart Services beschreiben datenbasierte, individuell konfigurierbare Leistungsangebote aus …

Geschäftsmodelle für Smart Services -- Erlösmodelle für Smart Services -- Kooperationsmodelle für Smart Service …-Systeme -- Branchenspezifische Besonderheiten von Smart Services. … Smart Services auseinander. Smart Services beschreiben datenbasierte, individuell konfigurierbare Leistungsangebote aus …