Chapter1.Introduction -- Chapter2.Shigenobu Nagamori and Nidec Corporation-Realize No.1 Motor Company through Developing a Knowledge-Creating Company -- Chapter3.Jun Lei and Xiaomi-Build Amazing Products with Honest Prices and Let Everyone Enjoy the Fun of Technology -- Chapter4.Guotian Liu and...

Chapter 1. Introduction -- Part 1: Concept and Framework for Cases Analysis from service science viewpoint -- Chapter 2. General Trend of service innovation using ICT and its impact on business innovation -- Chapter 3. ICT for Services by Generation – History and Future -- Part 2: Cases study...