Ausgangssituation, Problemstellung, Zielsetzung, Lösungsansatz und Aufbau der Arbeit -- Grundlagen zu kooperativen technischen Kundendienstleistungen im Maschinenbau und regelbasierter Optimierung -- Ansätze zur Gestaltung einer regelbasierten Optimierung -- Anforderungen an die regelbasierte...

Vom Service zur Service-Marke -- Die Bedeutung von Bezugsgruppen, Kunden-Fans und Customer Lifetime Value -- Was ist Service-Innovation? -- Die zehn Regeln des Service-Design -- Reklamationsbehandlung, gewusst wie -- Emotionales Marketing -- Team-Marketing.

Wissenschaftliche Beiträge -- Serviceorientierung im Unternehmen – Eine Einführung in die theoretischen und praktischen Problemstellungen -- Hierarchieübergreifende Umsetzung von Serviceorientierung – Eine handlungsbezogene Betrachtung aller Unternehmensebenen -- Interne...

Distributed client/server architectures are the technological backbone of today’s data centres. A usage-based allocation of infrastructure costs to business processes or users is often not possible as the necessary resource consumption measurements incur too much overhead. Reinhard Brandl...

1. Introduction -- 2. Closed Queueing Networks -- 3. Literature Review -- 4. Decomposition Approach -- 5. Markov-chain Approach -- 6. Distribution of the Time between Processing Starts -- 7. Conclusion

Introduction -- Basic Concepts -- Cooperative Game Theoretic Approach -- Independence, Monotonicity, and Balanced Consistency -- No-envy -- Startegyproofness -- Strategyproofness and Egalitarian Equivalence -- Subgroup Additivity -- A Non-Cooperative Approach -- Queueing Problems with Two.

This book presents the essential concepts of operations research and engineering management in a structured manner. Starting with the basic functions of management - planning, organizing, leading and controlling - it introduces the reader to the process of strategic decision-making, covering the...

This book presents the latest developments and breakthroughs in fuzzy theory and performance prediction of queuing and reliability models by using the stochastic modeling and optimization theory. The main focus is on analytics that use fuzzy logic, queuing and reliability theory for the...

The Exponential Distribution and the Poisson Process -- Introduction to Renewal Theory -- Introduction to Markov Chains -- From Single Server Queues to M/G/1 -- Priorities and Scheduling in M/G/1 -- M/G/1 Using Markov Chains and LSTs -- The G/M/1 Queueing System -- Continuous-time Markov Chains...