This book offers an elaborate and empirical look at service quality of hospitals in the emerging market of India. The poor quality of service is a major issue in a large number of hospitals (particularly in government hospitals), which forces patients to opt for private hospitals that are...

ERP as a Business Enabler -- Introduction -- Core Process Analysis -- Conference Room Pilot -- Customisations -- Interface & Conversion -- System Integration Testing -- Training -- User Acceptance Test -- Production Go Live -- Roll Out -- Project Management.

This book deals with complex variants of Travelling Salesman Problem (TSP) and Vehicle Routing Problem (VRP) within the manufacturing and service industries. The objective is to develop heuristics for these supply chain problems in order to offer practical solutions to improve operational...

This book examines the Capacitated Lot Sizing Problem (CLSP) in process industries. In almost all process industries, there are situations where products have short/long setup times, and the setup of the product and its subsequent production are carried over, across consecutive periods. The...

Introduction -- Literature Review -- Readiness Assessment for Knowledge Management Solution Implementation -- Behavior Assessment for Knowledge Management Solutions Implementation -- Taxonomy and Technology Architecture for Knowledge Management Solution Implementation -- Process Design for...