Business Process Reengineering: A Consolidated Approach to Different Models -- The Need for BPR and its History -- Business Process Reengineering -- Business Process Reengineering Framework and Automation -- Business Process Management (Process Life Cycle, Process Maturity) -- Organization Life...

This book offers an elaborate and empirical look at service quality of hospitals in the emerging market of India. The poor quality of service is a major issue in a large number of hospitals (particularly in government hospitals), which forces patients to opt for private hospitals that are...

This book illustrates approaches for implementing ICT in primary education. Through different initiatives and case studies, the book shows different approaches for successful implementation of ICT. While it gives details of theoretical concepts related to ICT, it also provides live examples from...

This book provides a practical approach to designing and implementing a Knowledge Management (KM) Strategy. The book explains how to design KM strategy so as to align business goals with KM objectives. The book also presents an approach for implementing KM strategy so as to make it sustainable....

Understanding IT Strategy -- Getting Ready for IT Strategy.- IT Strategy Framework.- IT Strategy Implementation -- Case Study: IT Strategy for OPGC.- Case Study: IT Strategy for Mayfair -- Case Study: IT Strategy for iSoft plc.- Case Study: IT Strategy for McDonald's -- Case Study: IT Strategy...

ERP as a Business Enabler -- Introduction -- Core Process Analysis -- Conference Room Pilot -- Customisations -- Interface & Conversion -- System Integration Testing -- Training -- User Acceptance Test -- Production Go Live -- Roll Out -- Project Management.

Introduction -- Understanding IT Strategy -- Cloud Computing and Social-Commerce -- Cloud Computing Strategy -- Cloud Computing Strategy Design for Myntra.com -- Case Study: Developing Cloud Computing Strategy for Dabur -- Cloud Computing Strategy for Mahindra Automobiles.

Introduction -- Literature Review -- Researchable Objectives, Hypotheses and Methodology -- Benchmarking Practices - Analysis and Assessment -- Testing of Hypotheses Validations Through Cases -- Case Studies -- Conclusions. Appendix I - Questionnaire -- Appendix II - Data Collected from Internal...

This book deals with complex variants of Travelling Salesman Problem (TSP) and Vehicle Routing Problem (VRP) within the manufacturing and service industries. The objective is to develop heuristics for these supply chain problems in order to offer practical solutions to improve operational...

Introduction to Business Research -- Business Research Process -- Business Research Design: An Overview -- Exploratory Research Design -- Descriptive Research Design -- Causal Research Design: Experimentation -- Measurement and Scaling -- Questionaire Design -- Data Preparation and Preliminary...