There is a growing literature on the assessment of quality of life (QOL) and subjective well-being (SWB) through composite indicators (CI), obtained by aggregating subjective measures of people well-being. Besides the measurement of elementary indicators, the principal challenges in constructing...

The paper analyzes the influence of tourist heterogeneity on the Tourist Local System Overall Satisfaction and its changes over time. We investigate two aspects: if different tourists segmented according to their trip motivation (seaside, conference and sport) show the same pattern of evaluation...

The dynamic analysis of Customer Satisfaction is particularly useful for monitoring either customer satisfaction over time or customer behaviour reaction to company strategies, and therefore for measuring their effectiveness and efficiency. In the paper we address the following questions: does...