By integrating different industry level data sources (OECD Input–Output Tables, OECD Structural Analysis Database and EUROSTAT CIS) for a selected number of European countries, this paper aims at assessing the economic impact of business services (BS) on client industries. Compared to previous...

The paper adds to the literature on innovation and productivity in services in a three-fold way. First, it extends recent literature attempting to reconceptualise service output in terms of Lancasterian characteristics. Our focus is the analysis of inputs involving the use of client (customer)...