Purpose – Music can be copied and distributed almost without cost via the internet, while payment and distribution technologies are reducing the transaction costs of its commercial exchange. In the case of MP3 the cost of swapping music files is negligible, for both the supplier uploading the...

Purpose – This paper aims to examine how creative industries can adopt supply chain management (SCM) approaches to achieve business excellence. Design/methodology/approach – The paper is based on case research of supply chain (SC) integration in a jewellery‐manufacturing organisation....

Purpose – The purpose of this paper is to examine the challenges that small firms in the UK clothing manufacturing sector encounter. It has been suggested that small manufacturers' main problems are based on an inadequate information‐sharing structure. This research will explore the...

Purpose – Innovative products usually experience highly unpredictable and variable demand. This is especially valid for the volatile and seasonal toy industry, which produces high obsolete inventory, lost sales and markdown. In such a volatile industry, what supply chain management (SCM)...

Purpose – Though there is a wide acceptance of the strategic importance of integrating operations with suppliers and customers in the supply chain, many questions remain unanswered about how best to characterize supply chain strategies. Is it more important to link with suppliers, customers,...

Purpose – In this study, an attempt is made to explore how individual systems thinking ability impacts on the supply chain. Design/methodology/approach – The authors used a range of different research methods including surveys, tests, and simulations. Findings – The results showed that...

Purpose – The purpose of this paper is to examine the perceived impact of outsourcing on customer service management. Design/methodology/approach – The examination was conducted via a survey on 124 companies in Malaysia. Using the framework from Elmuti, factors manifesting customer service...

Purpose – This paper aims to understand the impact of the internet on different value activities in a physical goods (newspaper) supply chain. Design/methodology/approach – Case studies were used to obtain rich data from three newspaper companies. The selected case study companies had...

Purpose – The purpose of this paper is to develop a conceptual framework to understand the influence that the social era is having on the value chain of the local news industry. The authors theoretically advance value chain theory by, firstly, considering the influence of community type and...

Purpose – The purpose of this technical viewpoint is to provide a commentary of how we went about using logistics prototyping as a method to engage citizens, science fiction (SF) writers and small- to medium- sized enterprises (SME’s). Six urban logistic prototypes built on the themes of...