This article analyses the policy conflicts arising in the first decade of 976 or audiotex services in the USA and examines their implications for the emergent intelligent network that is being assembled piece by piece, with respect to both hardware and institutional structure. The 976 services,...

Consolidation of the recent wave of institutional reforms in telecommunications requires assessment of the position of competition in relation to organizational reform of incumbents and the establishment of regulation. Drawing lessons from the experience of Sri Lanka, a country which has...

Analysis of the development of Calling Line Identification (CLID) Service (commonly described as "Caller ID") policy in all 51 state telecommunication regulatory agencies and the Federal Communications Commission over time shows state telecommunication policy to be embedded in complex emulation,...