Stressing the importance of accumulating systematic empirical information on the users and uses of video teleconferencing, the authors present the findings of a pilot study of AT&T's Picturephone Meeting Service. They then set out preliminary conclusions that may be drawn from those findings....

This article considers the complex social issues raised by new technological developments in telecommunications under the general headings of privacy, intrusion, equity, a 'human touch' and freedom of expression. Caller identification is discussed in some detail. The author concludes that,...