The XXI century has brought radical transformations in the ways of organising the society as a whole and particularly of the academic world. It is known that the higher learning institutions have constantly positioned themselves among the sustainable institutions of the civilisation, fact due in...

The aims of this paper are to provide a conceptual delimitation of educational services and their main and secondary components, and to quantify the level of satisfaction of specific consumers in academic organizations specializing in economics, with a view to restructuring their...

The purpose of this paper is to develop a methodology for assessing the degree of internationalization of undergraduate, Master’s and doctoral business programmes with the aid of complex indicators designed to capture the vast array of characteristics displayed by these programmes and...

The paper proposes to review the main benchmarking criteria, based on the quality indicators used by the higher education institutions and to present new indicators of reference as a result of the inter-universities cooperation. Once these indicators are defined, a national database could be...

The preferences of citizens and their satisfaction level for the actions carried out in the public sectors are usually established by questionnaires, taking into account the specificities and priorities of each city. No global methodology exists to collect and to treat information because of...

Academic education services entered Romanians habits more than a century and a half ago, at the beginning as a need for professional development mostly. Paradigm shift from the traditional perspective on education to the knowledge society perspective requires the increasing competitiveness of...

The article measures the relative efficiency of government spending on higher education in selected new EU member states (with special focus on Croatia and Slovenia) in comparison to selected OECD countries. The article applies a non-parametric approach, i.e. data envelopment analysis (DEA), to...

In general sense, the mission of universities has not traditionally involved a consciousness of the need to be wealth creating in the direct sense. However, the rise of the knowledge economy has forced them to become aware of the importance they have for the establishment of future regional...

The selection of company strategy for international market appearance is an essential part of implementation the global marketing. Given the fact that this process is influenced by a diverse range of factors, it is necessary to research and report frequently about the dynamics. The research of...

The quality education requires not only improving internal processes, but also improving or redesigning external processes linked to other educational institutions, state agencies, community social systems, and families. This knowledge has led in the U.S. to the growth of university’s...