Discussions of supply chain management (SCM) techniques have focused on large manufacturers and retailers. Smaller firms are part of a larger supply chain(s), and also experience market uncertainties and difficulties in maintaining efficient material and information flow. This paper reports on a...

Today, many Canadian firms are seeking additional profits through sales to the European Community (EC). Successful market development in Europe will first require good contacts to obtain the best distribution channels. Access to the EC can hence be complicated through lack of knowledge of...