Purpose: The rapid advancement of digital technologies has fundamentally changed the competitive dynamics of the logistics service industry and forced incumbent logistics service providers (LSPs) to digitalize. As many LSPs still struggle in advancing their digital transformation (DT), the...

Purpose – The purpose of this paper is to provide insights into commonalities and differences of service innovation across industries. The compared sectors are logistics service providers and IT service providers (SPs). Design/methodology/approach – Data were collected from 778 SPs via an...

Purpose – The purpose of this paper is to establish a scale for the measurement of proactive improvement, in general, and then more specifically in terms of cost‐ and service‐focused improvement in logistics outsourcing arrangements. Design/methodology/approach – Upon completing a review...