Purpose – Collaboration has been referred to as the driving force behind effective supply chain management and may be the ultimate core capability. However, there is a fairly widespread belief that few firms have truly capitalized on its potential. A study was undertaken to assess the current...

Purpose – Suppliers, manufacturers, wholesalers, and retailers alike are still considering reverse logistics (RL) to be the “necessary evil” in their day‐to‐day operations rather than an opportunity for future performance. At the same time, a well‐structured RL program can create a...

Trade promotions have become an important instrument in accomplishing supply chain objectives. The extensive use of trade promotions does not appear likely to fade in the immediate future. Results of a recent survey of independent grocery retailers are presented. The research examines the...

Reverse logistics is one of the toughest supply chain challenges. One approach to achieving more effective reverse logistics is to adopt a relationship‐oriented perspective. Two aspects of a relationship‐orientation ‐ trust and relationship commitment ‐ were examined by surveying senior...

Purpose: The purpose of this paper is to empirically investigate the antecedents and impacts of a largely overlooked concept, employee development, within the challenging area of returns management. Design/methodology/approach: The proposed relationships are validated through structural...

Purpose Supply chain flexibility has been acknowledged as a necessity in the context of constantly changing operational and service requirements in the global marketplace. However, limited research has focused on analyzing and empirically testing the dynamics of achieving enhanced flexibility...

Purpose – The current research considers the possibility that when firms are faced with a challenging supply chain task or opportunity for supply chain operational improvement, they choose varying degrees of technology and/or collaboration as the primary vehicle(s) with which to forge a...

Purpose – The service‐dominant logic (SDL) concept is reshaping the view of business‐to‐business research and practice. Thus, understanding the role of knowledge‐based operant resources, a key component of the SDL paradigm, in the ability of supply chains to shape competitive advantage...

Purpose – The purpose of this research is to investigate the combination of relational and organizational resource factors that influence small‐to‐medium‐sized firm satisfaction with their supply chain portfolio performance. Design/methodology/approach – This research employs two...

Purpose – The purpose of this paper is to contribute to the existing knowledge about joint ventures (JV) by modeling the interactional strength of fit between JV partners. The paper integrates different constructs from three theoretical perspectives most widely used in JV studies – trust and...