Relationship marketing and its application to retail banking has become a common theme in managerial and academic literature. This article argues that the rhetoric of relationship marketing has been used to obscure banks' real strategic objective, cost reduction. Those cost reductions have been...

As competitive liberalisation and the application of technology in the creation and distribution of financial services have increased consumer choice in the UK personal financial service industry, so consumer choice in the UK personal financial services industry, so consumer behaviour has...

In the early 1990s, India and Pakistan introduced a series of financial liberalisation initiatives aimed at increasing the productivity of their financial services sector. Against a background of unprecedented change, which these initiatives heralded, the paper applies a DEA-type Malmquist total...

In the aftermath of the Cruickshank Report (2000) and the Competition Commission's investigation (2002) into SME--bank relationships, this paper examines the current state of the small business--bank relationship and ascertains whether the Internet could be used to improve the quality of the...

The paper argues that the existing literature on project finance almost exclusively describes it either in terms of the narrow principles of ‘non-recourse’ and ‘off-balance sheet’ finance, or in terms of the unbounded sources of finance ,for industrial investment. As a consequence,...