Purpose: This study expands the debate on the reasons that wine producers adopt sustainable, organic wine production. It aims to ascertain the enabling factors facilitating behavioral intention regarding such an adoption and whether these factors can be combined in a conceptual, measurable...

Purpose: The purpose of this paper is to investigate the factors that are important for improving the performance of ISO 9001 certified small- and medium-sized service enterprises (SMSEs). Design/methodology/approach: Preliminary research questions were set on the basis of a literature review...

Purpose: The main purpose of this exploratory study is to investigate the attitude of pharmacists, as small- and medium-sized enterprise (SME) owners, toward new technologies, and more precisely, toward the adoption of mobile apps for mobile health (mHealth). Such apps are generally used to...

Purpose: The main purpose of this paper is to analyse the current literature situation in terms of relationships between Industry 4.0 and quality management and TQM. The author wanted to understand what topics and issues can be considered the most relevant referring to the so-called Quality...

Purpose: Leadership style denotes the behavioural pattern of a leader, which bears on employee's attitude, perception about organization, manager and job satisfaction. The existence of different styles has presented leadership from diverse perspectives related to...

Purpose: This paper aims to investigate the phases of new product development within the design-driven innovation (DDI) process, the role of designers and collaborators in the process and how this process relates to some quality principles. Design/methodology/approach: This study adopted a...

Purpose: The purpose of this paper is to compare principles from the original Toyota Production System (TPS), the Toyota Way 2001 and Kaizen philosophy with principles derived from Japanese Zen Buddhism. The paper would also like to enlarge the debate concerning some lessons learnt from...

Purpose The main purpose of this paper is to investigate the implementation of hoshin kanri as a novel alternative system to Balanced Scorecard (BSC) for deploying Corporate Social Responsibility (CSR) strategies. Hoshin kanri stems from the Total Quality Management (TQM) world and it is usually...

Purpose The purpose of this paper is to theorize and prioritize the main categories of risk sources for the European manufacturing small- and medium-sized enterprises (SMEs) in accordance with the International Organization for Standardization (ISO) 9001:2015 requirement “risk based...

Purpose The rapid increase in importance of the remanufacturing operation in the present scenario is just because of its ability to retrieve the functional value of the End-of-Use or End-of-Life products which is as good as the original product. However, customers are still concerned about the...