Purpose – The purpose of this paper is to investigate the effectiveness of quality management training by reviewing commonly used critical success factors and tools rather than the overall methodological approach. Design/methodology/approach – The methodology used a web‐based...

Purpose – How can multinational companies become more productive on a global scale? The purpose of this paper is to investigate whether a production improvement programme can improve quality performance in a global network of factories. Specifically, the paper analyses the effects of the Volvo...

Purpose – The purpose of this paper is to combine systems thinking, lean management, value methodology and Six Sigma concepts into an integrated quality methodology using the TALEVAS model. Design/methodology/approach – TALEVAS is an acronym for Tandem‐Lean‐Value‐Sigma, as each element...

Purpose This study aims to fully assess the readiness for Lean Six Sigma (LSS) and Quality Performance Improvement (QPI) in an Italian Public Healthcare ecosystem. Design/methodology/approach Drawing from previously established survey development and adaptation protocols, a replication study was...

Purpose – The purpose of this paper is to demonstrate that management decision making and corporate strategy must start by questioning all prior assumptions and arguments, while focusing on simple fundamental truths. Design/methodology/approach – The paper examines fundamental principles...

Purpose – The purpose of this paper is to compare a range of quality and continuous improvement strategies and to investigate whether there is a best choice of strategy for use within the medical devices sector. Design/methodology/approach – A brief literature‐based review of a number of...

Purpose – The purpose of this paper is to investigate the definition of lean production and the methods and goals associated with the concept as well as how it differs from other popular management concepts. Design/methodology/approach – The paper is based on a review of the contemporary...

Purpose – Recently, the operations management academic literature has seen articles focusing on the transfer of “lean” thinking or kaizen concept from the private to the public sector. In Spain, during the last 15 years, some local councils have also followed similar improvement...

Purpose – The purpose of this paper is to explore an integrated total quality management (TQM) model for global sustainability. Design/methodology/approach – It has been well‐recognised that Japanese firms compete in quality, cost and speed of delivery. Over the last century, the Japanese...