Purpose New product development (NPD) is necessary for business sustenance and customer satisfaction. Six Sigma and Design for Lean Six Sigma (DLSS) efficiently employ the repetitive stages for NPD, leading to quality performance and profitability. This study aims to map the quality performance...

Purpose – The purpose of this paper is to examine the impact of Deming's ideas on the twenty‐first century. Design/methodology/approach – A ProQuest search of articles is done mentioning “Deming” and “quality” or “legacy” in the title published between 1994 (Deming died in...

Purpose – The purpose of this paper is to look at the role of the student experience questionnaire in collecting students' perceptions of their experiences in studying at an offshore campus of an Australian University, compared with the experiences of the University's students in Australia. In...

Purpose – The purpose of this paper is to propose a new methodology to be used by small and medium enterprises to characterize their performance in quality, highlighting weaknesses and areas for improvement. The methodology aims to identify the main causes of quality problems and help to...

Purpose – The purpose of this paper is to provide insights into the relationship between ISO 9001 conformance of suppliers and the quality of products they provide, within a procurement system of a manufacturer operating under contracts with the US Department of Defense....

Purpose The purpose of this paper is to explore the learning outcomes of students and the importance of research supervisors in writing research. Design/methodology/approach A questionnaire covering three dimensions: (A) skill set, (B) course arrangement, and (C) supervisor guidance was...

Purpose – Service quality and relative performance of public universities in East Africa. Design/methodology/approach – Exploratory survey of three public universities in East African countries namely Moi, Makerere and Dar es salaam universities from three East African countries of Kenya,...

Purpose – The purpose of this paper is to provide a conceptual framework for conducting a benchmarking visit/expedition. Design/methodology/approach – Recent articles on the models of benchmarking are reviewed and used to construct a seven‐step benchmarking visit/expedition framework that...

Purpose – The purpose of the paper is to demonstrate how computer simulation methods can be used to help management make quality‐related decisions on costs and expenditure that reduce failures and eliminate wastage and activities which do not add value to the business....

Purpose – Recently, the operations management academic literature has seen articles focusing on the transfer of “lean” thinking or kaizen concept from the private to the public sector. In Spain, during the last 15 years, some local councils have also followed similar improvement...