Purpose: Despite a growing interest in accessible tourism, delivering high-quality tourism experiences to people with disabilities (PwD) remains a major challenge. Beyond a number of acknowledged barriers (e.g. cultural, architectural, relational), the main issue is the lack of coordination...

Purpose The purpose of this paper is to understand how the resource integration processes that occur within service ecosystems affect both the well-being of the entire ecosystem and the well-being of specific focal actors (i.e. customers) in the ecosystem. Specifically, this paper considered...

Purpose: The purpose of this paper is to tackle the grand issue of climate change in a managerial perspective by proposing a new type of management. Design/methodology/approach: Climate change has now been debated for many years, and in spite of different viewpoints, analyses and opinions, is a...

Purpose: The purpose of this paper is to compare principles from the original Toyota Production System (TPS), the Toyota Way 2001 and Kaizen philosophy with principles derived from Japanese Zen Buddhism. The paper would also like to enlarge the debate concerning some lessons learnt from...

Purpose – The purpose of this paper is to revaluate the concept of ethics in management activity. Design/methodology/approach – The approach is a literature analysis and case study. Findings – From previous research, it has been inferred that the practice of ethics in management assures...

Purpose – The aim of this paper is to compare the use of critical incident technique (CIT) for gathering student feedback in higher education (HE) with the more traditional and commonly used questionnaire survey method. Design/methodology/approach – The investigation involved a critical...

Purpose – The purpose of this paper is to promote successful application of quality function deployment (QFD) combined with quantitative techniques in service organizations. Design/methodology/approach – The paper assesses advantages and disadvantages of implementing the QFD method in...

Purpose – The main objective of this study is to develop a strategy for implementing various quality measurement tools as part of a continuous improvement programme in institutions for the elderly in Portugal. Design/methodology/approach – The empirical data were drawn from a survey...

Purpose – This paper seeks to focus on the role of virtual communities as a means to boost tourist product innovation by leveraging customer relationships. Its purpose is to offer a deeper and clear‐cut understanding of the collaborative innovation paradigm in order to analyze its impact on...